Last updated: March 25, 2025

At LeBonRegistre (“TGR”, “we”, “us”, “our”), the protection of your personal information is a priority. This Privacy Policy explains how we collect, use, share and protect your data when you use our website (including www.thegoodregister.com and its subdomains), access our online platform (the “Platform”), interact with us on social media or contact us.

1. Information We Collect

Use of the Platform

We collect certain information to provide you with our services, including:

  • Property managers (our direct clients): Name, email address, phone number, password, billing information, and other business data necessary to manage the account.
  • Authorized Personnel: Business information such as name, phone number, email address, role, and access levels.
  • End users (tenants/owners): Data provided by our clients, including name, contact information, lease details and communications related to property management.
  • Real estate data: Property information (addresses, features, values), contract documents (leases, amendments), financial information related to properties, and maintenance history.

Interactions with LeBonRegistre

We may collect your information when you:

  • Visit our website (browsing data, cookies)
  • Create an account on the Platform
  • Use our property management features
  • Receive notifications
  • Download or share documents
  • Subscribe to our marketing communications
  • Apply for a job at TheGoodRegister
  • Complete a survey
  • Request a demo
  • Contact us with a question or complaint

2. Roles and responsibilities

LeBonRegistre provides a property management platform for property managers (our clients), who use it to manage their own users.

Our role: We are a service provider and act as a data processor. We guarantee the security of the Platform and compliance with this policy.

Role of our clients: Property managers are responsible for the processing of their end-users data and must obtain their consent before adding personal information.

Transparency: We encourage our customers to inform their end users about how their data is managed on our platform and to share this policy with them.

3. Information Sharing

We do not sell or rent your personal information. However, we may share certain data with:

  • Service Providers: Vendors who help us provide our services, including Platform hosting, data analysis, payment processing, and technical support. These third parties are contractually obligated to protect your data and not to use it for any other purpose.
  • Professional Advisors: Lawyers, accountants, auditors and insurers as necessary in the course of their professional services.
  • Legal Authorities: We may disclose your information if required by law, court order, or to protect our legal rights.
  • Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the legal successor.

4. Data Security and Retention

Security measures

We put in place appropriate measures to protect your personal information, including:

  • Encryption of sensitive data
  • Strict role-based access controls
  • Multi-factor authentication
  • Raising awareness of our staff on data protection
  • Regular backups and recovery plan

Retention period

We store the different types of data according to the following principles:

  • Accounts Receivable Data: For the entire duration of the contractual relationship and up to 2 years after the termination of the service (unless there is a longer legal obligation to keep it).
  • Contractual and financial documents: According to the applicable legal requirements, generally 7 years after the end of the business relationship.
  • End-user data: As instructed by our customers and no later than 90 days after they remove such users from their account unless otherwise required by law.
  • Marketing communication data: Until you unsubscribe for more than 30 days for processing.

5. Data transfers

Data localization

Our main servers are located in Canada. However, some of our service providers may process data in other jurisdictions.

Guarantees for international transfers

When data is transferred outside of Canada, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • Evaluation of the legislation of the recipient country
  • Additional technical measures to ensure an equivalent level of protection

6. Your rights

You can:

  • Access, change, or delete certain information through your account
  • Manage your communication preferences
  • Restrict or object to certain processing operations
  • Request data portability
  • Withdraw your consent where applicable

Note to end users: If you are an end user (e.g. tenant) and wish to exercise your rights, please contact your property manager first. We will work with them to accommodate your request.

7. Access to your personal information

You have the right to request access, correction, or deletion of your personal information. To exercise these rights, please contact us using the contact details provided below. We will respond to your request within the time limits set out by applicable law (generally 30 days).

8. Regulatory Compliance

LeBonRegistre complies with applicable laws and regulations on the protection of personal data, including:

  • Quebec’s Act Respecting the Protection of Personal Information in the Private Sector
  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The Civil Code of Québec in matters of privacy

9. Updating the Privacy Policy

We may update this policy to reflect operational, legal or regulatory changes. Any changes will be posted on our website. In the event of any major changes, we will notify you by email or through the Platform.

10. Contact

If you have any questions about this policy, please contact us:

LeBonRegistre
300 rang St-Ambroise Oka, Québec, J0N 1E0
E-mail: [email protected]