Frequently asked questions
General Platform Questions
- All
- Commercial Real Estate Management - FAQ
- Corporate Facility Management - FAQ
- Features & Functionality
- General
- Senior Living & Assisted Care Property Management - FAQ
- Tenant Experience
Absolutely. TGR’s centralized platform allows you to manage maintenance, service requests, vendor relationships, and compliance requirements across your entire portfolio from a single dashboard with property-specific and portfolio-wide reporting.
The tenant portal provides 24/7 access for service requests, maintenance updates, document access, and communication with property management. Tenants appreciate the transparency and quick response times, leading to higher retention rates.
Yes, absolutely! TGR offers full support in English and French for all our customers across Canada.
Our bilingual commitment includes:
- Fully bilingual platform – The entire LeBonRegistre interface is available in English and French, allowing each user to work in their preferred language.
- Bilingual customer support – Our technical support and assistance team answers your questions in English or French, Monday through Friday from 8 a.m. to 5 p.m. (Eastern Time).
- Documentation and training – All of our user guides and training materials are available in both official languages
- Customized communications – Your communications with tenants, automatic notifications, and reports can be configured in French, English, or both simultaneously, depending on your needs
Multilingual flexibility:
If you manage properties in different regions of Canada, you can easily switch between languages or even have teams working in different languages within the same organization. Each user chooses their preferred interface language.
This native bilingual approach reflects our Quebec origins and our commitment to serving all Canadians in the official language of their choice.
Implementation timelines vary based on portfolio size and complexity. Most single-property implementations are completed within 2-3 weeks, while multi-property portfolios typically take 4-6 weeks. Our team provides comprehensive onboarding and training throughout the process.
Property management software is a digital platform designed to help landlords, property managers, and real estate professionals streamline and automate the day-to-day operations of managing their properties.
Key Features Typically Include:
Tenant Management
- Lease tracking and digital document storage
- Tenant contact information and history
- Communication tools for tenant requests and notifications
Property Maintenance
- Maintenance request tracking
- Work order management
- Vendor coordination and communication
- Maintenance history logs
Document Management
- Centralized document storage and organization
- Lease agreements and contracts
- Property inspection reports
- Important notices and correspondence
Administrative Tools
- Centralized dashboard for multiple properties
- Automated reminders for lease renewals, inspections, etc.
- Reporting and property oversight
Benefits:
Property management software saves time by automating repetitive administrative tasks and organizing information in one central location. It reduces errors through centralized data management, improves tenant satisfaction with faster response times and better communication, and helps ensure compliance with lease terms and important deadlines.
Who Uses It?
This type of software is valuable for individual landlords managing a few units, professional property management companies overseeing large portfolios, real estate investors tracking multiple properties, and anyone looking to digitize and streamline their property management workflow.
Yes! Although TGR was founded in Quebec in 2016, we proudly serve clients in several Canadian provinces.
Our current Canadian presence:
Ontario – We support commercial property managers and senior residences across the province, particularly in the Greater Toronto Area and Ottawa. Our Ontario clients particularly appreciate our ability to manage bilingual portfolios and our compliance with provincial regulations.
Nova Scotia – Clients in Nova Scotia use TGR to modernize their property management operations, eliminating paperwork and improving the efficiency of their field teams.
New Brunswick – Our New Brunswick clients benefit from our native bilingual approach, which is particularly important in this officially bilingual province, to effectively serve their French- and English-speaking tenants.
Continued expansion:
We are rapidly expanding across Canada. Our platform is designed to adapt to each province’s regulations and building codes, while offering the bilingual experience that sets us apart in the Canadian market.
Multi-provincial testimonials:
Our clients outside Quebec regularly highlight three key benefits:
- The ability to manage their operations in French AND English without juggling between two systems
- Customer support that understands Canadian regional realities
- Data hosted in Canada
Are you in another province?
We would be happy to discuss your specific needs and show you how TGR can transform your property management operations, no matter where you are located in Canada.
LeBonRegistre is Quebec’s trusted property management platform designed to streamline operations for property managers, landlords, and real estate professionals. Whether you manage residential buildings, commercial properties, or large multi-unit portfolios, our integrated solution replaces scattered spreadsheets and paperwork with a centralized digital platform. We’ve served over 5,000 property professionals and handled more than 500,000 property requests, helping property managers reduce costs, eliminate administrative burden and boost tenant satisfaction.
We pride ourselves on rapid implementation. Most clients complete their digital transformation in just 30 days. Our structured onboarding process includes data migration from your existing systems, team training and personalized setup to match your workflows. We work closely with you to ensure a smooth transition with minimal disruption to your daily operations.
LeBonRegistre is designed to be adaptable across multiple property types and industry verticals. Our platform effectively manages:
- Commercial real estate
- Residential rental properties (single units to large apartment complexes)
- Senior living properties
- Corporate properties
- Industrial properties
- Mixed-use buildings
- Property portfolios across multiple locations
Our flexible platform scales with your business, whether you manage 10 units or 10,000.
LeBonRegistre transforms your operations from clipboards to digital efficiency. Our platform digitizes every aspect of property management:
- Digital work orders: Tenants submit requests online, eliminating paper forms
- Electronic document storage: Leases, invoices, and reports stored securely in the cloud
- Automated notifications: Email and mobile alerts replace phone calls and paper notices
- Mobile access: Complete inspections and approvals on-site using tablets or smartphones
Within 30 days, you’ll go from paper-based processes to a fully digital workflow.
Tenants access a user-friendly portal where they can submit requests 24/7. The process is simple:
- Log into their tenant account
- Select the issue type from preset categories
- Add a description and upload photos
- Submit the request instantly
Tenants receive automatic updates when their request is assigned, when work is scheduled and when it’s completed. This transparency dramatically improves tenant satisfaction while reducing phone calls and emails to your office.
Not at all. We’ve designed the tenant portal to be intuitive and accessible for users of all technical skill levels. The interface is straightforward with clear instructions, and tenants can access it from any device—computer, tablet, or smartphone. Most tenants adapt to the system within minutes. We also provide quick-start guides and support resources to ensure everyone feels comfortable using the platform.
TGR supports all commercial property types including office buildings, retail spaces, industrial properties, mixed-use developments, shopping centers, and commercial plazas. Our platform scales from single properties to large multi-site portfolios.
TGR is a cloud-based platform hosted on secure AWS infrastructure, accessible from any device with internet connection. This ensures automatic updates, data backup, and 99.9% uptime.
TGR features a true multi-tenant architecture with complete data isolation, built-in bilingual support (French/English), integrated SMS/email communication, and specialized modules for different property types.
We continuously evolve by listening to our clients — their feedback drives our improvements. At TGR, we believe teamwork extends beyond our internal team to include our clients; if our clients aren’t satisfied, we don’t exist.
TGR is designed to handle the unique requirements of senior living properties including coordinated maintenance scheduling, real-time team communication, resident safety protocols, and seamless information sharing between staff members to ensure smooth daily operations.
TGR centralizes all facility information in one platform, allowing maintenance staff, administrators, and management to share updates, coordinate tasks, and stay informed about facility issues in real-time, eliminating communication gaps and delays.
Absolutely. TGR tracks maintenance schedules for elevators, medical alert systems, HVAC systems, emergency generators, fire suppression systems, and other critical equipment specific to senior living facilities, with automated alerts to keep your team informed.
Yes, TGR centralizes management across your entire portfolio while maintaining property-specific workflows and reporting for each facility. Team members can easily access information across locations when needed.
TGR streamlines workflows, eliminates paperwork, enables instant communication between departments, tracks task completion, and provides visibility into all facility operations so your team can focus on resident care rather than administrative tasks.
Corporate facility management software is a centralized digital platform that helps organizations manage their buildings, equipment, maintenance, and operations across single or multiple locations. It tracks assets, schedules preventive maintenance, manages work orders, ensures regulatory compliance, and provides visibility into facility performance. For Canadian corporations, it streamlines everything from HVAC maintenance to safety inspections while maintaining records for audits.
TGR’s implementation timeline is typically 2-4 weeks for corporate facilities, compared to 6-12 months for enterprise solutions. The process includes data migration, team training, and system configuration. Because TGR is built for Canadian property professionals, it comes pre-configured for common facility management workflows, reducing setup time significantly.
Yes, TGR is built for multi-site corporate portfolios across Canada. You can manage facilities in different provinces with jurisdiction-specific compliance tracking, role-based access for regional managers, and centralized reporting for corporate oversight. The system accommodates different local regulations, vendors, and operational requirements while maintaining consistent processes.
Yes, TGR offers role-based permissions allowing you to define exactly who can see and do what. Regional managers can have full control over their assigned properties while corporate maintains oversight across all locations. This ensures local autonomy with centralized visibility and standardization.
TGR tracks all facility assets including HVAC systems, elevators, electrical equipment, plumbing, fire safety systems, security equipment, office furniture, IT infrastructure, and specialized equipment. For each asset record you have the possibility to include purchase details, location, warranty information, maintenance history, and documentation.
Yes, TGR is fully bilingual (English and French), making it ideal for Canadian corporations with operations in Quebec and other provinces. All features, documentation, and support are available in both official languages.
Ready to Transform Your Property Management?
Join over 5,000 property professionals who have streamlined their operations with LeBonRegistre. Contact us today to schedule your personalized demo and discover how we can help you reduce costs, eliminate paperwork, and boost tenant satisfaction.
Tested approaches that deliver measurable property management results.
Based on hundreds of successful implementations, our proven methodologies help property managers achieve cost reductions and efficiency improvements within the first 90 days.
Rapid Deployment Framework – Structured implementation process that gets you operational in 4-6 weeks with minimal disruption to daily operations.
Performance Optimization Protocols – Data-driven strategies to maximize work order efficiency, reduce response times, and improve tenant satisfaction scores.
Continuous Improvement Programs – Ongoing analysis and optimization recommendations to help you achieve industry-leading operational performance.