Tenants access a user-friendly portal where they can submit requests 24/7. The process is simple:

  1. Log into their tenant account
  2. Select the issue type from preset categories
  3. Add a description and upload photos
  4. Submit the request instantly

Tenants receive automatic updates when their request is assigned, when work is scheduled and when it’s completed. This transparency dramatically improves tenant satisfaction while reducing phone calls and emails to your office.